FAQ's

FAQ – Frequently Asked Questions

1. How do I place an order with Corkscrew Imports?

Private clients: You can order directly through our website, by phone or by email. You must be 19 years of age or older to purchase beverage alcohol.

For wines currently available online, simply place your order at checkout and we'll follow up with delivery details.

Prefer some help choosing? Call us at 289-277-CORK (2675) or email jen@corkscrewimports.ca. We're always happy to help you find the right wine.

Restaurants and licensees: Please order directly through your Corkscrew Imports representative, or contact us at 289-277-CORK (2675) or jen@corkscrewimports.ca.

2. Do you offer wine concierge services?

Yes. Corkscrew works with private clients, restaurants, hospitality partners and businesses to make wine easier.

That can mean sourcing a particular bottle from within or beyond our own portfolio, building a personal collection, creating a wine program for a hospitality business, selecting wines for an event or dinner, arranging gifting, or simply helping you figure out what to drink.

Tell us what you're looking for and we'll take it from there.

3. How can Corkscrew support a hospitality business beyond supplying wine?

We can become the wine expertise behind your guest experience.

That might mean developing a wine program, helping your team respond to individual guest requests, sourcing special bottles, working with chefs on pairings, planning wine for celebrations or events, creating gifting programs, or remembering what a returning guest loved and finding it again.

Your team continues to own the relationship with the guest. We work behind the scenes to make the wine side of that experience feel seamless, personal and exceptionally well taken care of.

4. Why work with Corkscrew Imports?

Because we understand wine well enough to make it effortless for you — and personal for your guest.

Our role isn't simply to sell you wine. It's to understand what you're trying to create, translate that into the right wines and take care of the work behind them.

We combine sommelier expertise with producer relationships, sourcing capabilities and a network across the wine industry. That means we're not limited to what's sitting on our own website or what's easiest to sell.

Sometimes the right answer will be a wine from our portfolio. Sometimes it won't.

The right wine for the guest comes first.

5. I'm looking for a particular wine or winery that doesn't appear on your website. Can Corkscrew help me find it?

Absolutely. Our own portfolio is only one place we can look.

Corkscrew Imports has relationships throughout the wine industry, and we can leverage our network of wineries, agents, importers and other industry partners to help source wines beyond the producers we represent directly.

Whether it's a bottle you discovered while travelling, a wine you enjoyed at a restaurant, a particular producer or region you're looking for, or something special for an occasion, tell us what you're trying to find and we'll investigate the options.

If the exact wine isn't available in Ontario, we can explore whether there are other ways to source it or recommend an appropriate alternative.

Private and special orders are subject to availability, minimum quantities, timing and applicable LCBO requirements.

Call 289-277-CORK (2675) or email jen@corkscrewimports.ca and tell us what you're looking for.

6. Can Corkscrew support a growing wine program?

Yes. We build wine programs with growth in mind.

As we learn what your business and guests need, we can help forecast demand, coordinate recurring orders, plan inventory, secure wines in advance and develop a core collection that makes everyday requests easier to fulfil.

For larger or more established programs, we can also explore dedicated allocations, wines sourced specifically for your business, gifting programs and exclusive or private-label opportunities.

The goal is to create a wine program that becomes easier to manage as it grows, not more complicated.

7. Do I have to buy a full case?

Many of our wines are sold in their original case format, typically 6 or 12 bottles. Case size is shown on the individual wine listing.

We also periodically offer mixed cases and specially curated collections that allow you to explore several wines in one order.

If you're looking for something specific or aren't sure what to order, contact us and we'll help.

8. Where do you deliver?

We arrange delivery throughout Ontario. Delivery fees and timing vary depending on your location, the size of your order and the delivery requirements.

If you're outside our regular delivery area or require a time-sensitive delivery, please contact us before ordering and we'll let you know what can be arranged.

9. Can you ship outside Ontario?

At this time, we only arrange orders and delivery within Ontario.

10. Can Corkscrew help with wine for an event?

Absolutely. We can help with everything from selecting wines for a dinner or celebration to corporate events, private tastings and larger gatherings.

Tell us about the occasion, number of guests, menu and budget, and we'll help determine the wines and quantities that make sense.

For larger events, we recommend contacting us as early as possible so we have time to secure the wines you want and coordinate delivery.

Call 289-277-CORK (2675) or email jen@corkscrewimports.ca to get started.

11. Is there a minimum order?

Minimum quantities vary depending on the wine and type of order. Many of our imported wines are sold by the case, while mixed and curated collections may also be available.

If you're looking for something specific, contact us and we'll help determine the best option.

12. What is consignment wine?

Many of the wines represented by Corkscrew Imports are available through the LCBO's Consignment Program. These are wines that are generally not available through the LCBO retail store network.

Corkscrew Imports acts as the Ontario agent for our producers and facilitates your purchase through the LCBO, including ordering, payment coordination, pickup and delivery.

13. Are your wines available in LCBO stores?

Most of the wines in our portfolio are not available on LCBO retail shelves, which is part of what makes our collection different.

Availability can vary by wine, so if you're looking for something specific, please contact us.

14. What is your relationship with the wineries in your portfolio?

Corkscrew Imports represents a carefully selected portfolio of independent wineries in Ontario. We work closely with our producers to bring their wines to the Ontario market and introduce them to restaurants, private clients and wine lovers across the province.

If you're a winery interested in representation in Ontario, we'd love to hear from you.

15. Do your prices include HST?

Unless otherwise indicated, HST is added at checkout.  Licensee pricing is shown before HST.

16. What payment methods do you accept?

Online orders can be paid using major credit cards and the payment options displayed at checkout.

For concierge, special-order and licensee purchases, we'll provide payment instructions when your order is confirmed.

17. What is your return policy?

We accept returns of unopened, saleable products within 30 days of purchase, subject to applicable LCBO return requirements.

If you believe a bottle is faulty or damaged, please contact us as soon as possible at jen@corkscrewimports.ca. We'll review the issue with you and determine the appropriate next step.

18. How do I hear about new wines, events and special releases?

Join our newsletter to be the first to hear about new arrivals, producer releases, special allocations, events and other news from Corkscrew Imports.